STANDARD DELIVERY
Standard UK delivery (1 - 3 working days) FREE shipping
| Delivery Options |
Price |
Estimated Shipping Time |
Trackable |
Service |
| Standard UK (orders over £50) |
Free |
Normally 1-3 working days. |
Yes |
Royal Mail Tracker 48® |
| Standard UK (orders over £50) |
£3.95 |
Normally 1-3 working days. |
Yes |
Royal Mail Tracker 48® |
Orders placed before 3pm Monday - Friday will be dispatched from our warehouse same-day using Royal Mail Tracked 48® and will normally take 1 - 3 working days to get to you.
TRACKING
Once your parcel has been dispatched, you will receive an email and/or text message with your unique Royal Mail tracking reference number on it. This enables you to check at any time where your items are.
A second message is then sent when the items are scanned at the Delivery Office, letting you know that Royal Mail will attempt to deliver the items that day. At this stage, you will have an option to reschedule if you're not going to be in.
A final message is sent when delivery is attempted to let you know if Royal Mail have been able to deliver your items. If they were unable to deliver, the message will advise that they have left a ‘Something for You‘ card to arrange collection or redelivery.
AMENDMENTS
Once your items have been dispatched we are unable to amend the order or delivery address.
PEAK PERIODS
Occasionally, due to high demand, our delivery times may vary. If we think your items are going to be delayed or we are unable to fulfil your order for any reason we will let you know immediately by email and/or text.
INTERNATIONAL SHIPPING
Unfortunately, we are unable to ship products outside of the UK at this time.
ANY QUESTIONS?
Contact us on info@peak15.fitness.
If you're not entirely satisfied with your Peak15 order, we're here to help.
WE’VE MADE OUR RETURNS POLICY REALLY SIMPLE
In the instance that you wish to return any items from your Peak15 Fitness order please ensure that:
- Every item is returned within 14 days from receipt of goods
- All tags and brand tags have not have been removed
- Items being returned have not been worn and are in saleable condition
HOW TO RETURN YOUR ITEMS
If you wish to send back items from your order, please download and print our return form.
Download Returns Form
Please include the order number and name of the item(s) you would like to return, as displayed on your email invoice or packing slip.
Make sure the returns label is the only visible postage label. Take the package to any Royal Mail Post Office. Please acquire Proof of Postage, as we cannot provide a refund if your items fail to arrive without one.
If you wish to exchange any items for another size or colour, please state the colour and size you wish to receive in exchange.
The replacement item(s) will be sent within 48 hours of receiving the returned item. We will automatically refund you if the colour or size is no longer available. You will receive an email and/or text in this instance.
Any items bought at a discount during a promotion or a sale will be refunded at the discounted price. Individual items from an order of multiple items will be refunded according to the percentage discount applied and the cost of the individual item(s).
We will send you an email once we have received your item(s). They will then undergo a quality inspection. Should the items that you have sent be deemed unsuitable for return you will be alerted within 48 hours. They will be unsuitable if any items have been worn, are damaged or if any tags have been removed.
Once your refund is agreed it will be processed on the day of receipt.
Once processed, a refund usually takes 3 - 5 working days to be credited back to your account. We will refund the original credit/debit card or PayPal account used to purchase the item. Please note that when sending a return, the parcel is your responsibility until it reaches us so always retain proof of postage.
Download Returns Form
ANY QUESTIONS?
Contact us on info@peak15.fitness.
